Information architecture
I shape large, complicated knowledge spaces into structures people can navigate, reuse, and maintain.
Founder / Technical writing / Houston, Texas
Making the complex clear.
I’m Shilpa Kaul, a technical writer and information architect with 20 years of experience helping people understand and use complex products.
At SK INSIGHTS, I partner with engineering leaders, product teams, and subject matter experts to turn deep system knowledge into useful documentation and content systems that can grow with the product.
20 yearsTechnical writing
10+ yearsInformation architecture
Houston, TXWorking with teams everywhere
Experience / 01—03
Good docs begin with good structure.
The through-line in my work is helping teams make knowledge easier to find, trust, and keep current.
Docs as Code & structured content
From Markdown in Git to DITA XML, I build documentation workflows that fit the way product teams ship.
Cloud, DevOps & developer experience
I translate AWS, Azure, APIs, and CI/CD workflows into practical guidance for developers and operators.
A practical approach
Built for the people who use it.
How I work
Listen to the teams closest to the product. Map the questions users need answered. Write, test, and refine with subject matter experts, designers, and engineers.
What I value
Clear language, accessible content, reusable structure, and workflows that make documentation part of product delivery—not an afterthought.
Tools & methods
Markdown · Git · DITA XML · Oxygen XML · MadCap Flare · FrameMaker · RoboHelp · Jira · Confluence · SharePoint · Azure DevOps
Writing standards / references
The right guide for the right audience.
I draw on established technical and editorial standards to keep content consistent, accessible, and suited to its readers.
01
FrameworkDiátaxis
Organizes documentation around tutorials, how-to guides, technical reference, and explanation.
02
TechnicalMicrosoft Manual of Style
Supports clear, concise, user-focused software documentation.
03
TechnicalApple Style Guide
Guides precision, tone, and terminology across hardware and software content.
04
TechnicalGoogle Cloud Publishing Guide
Informs developer-focused cloud infrastructure and API documentation.
05
EditorialChicago Manual of Style
A foundation for grammar, editing, and professional publishing.
06
Corporate / FinanceSchwab Editorial Style Guide
Supports clear and consistent financial and wealth-management communications.
07
AcademicAPA Publication Manual
Provides standards for research formatting, citations, and references.
Learning / community
Curiosity keeps the work moving.
Education
MS, Computer Science
Central Michigan University
BE, Computer Science
M. S. University of Baroda
Certifications
Docs as Code Certification
platformOS
Adobe Experience Manager (AEM) Guides and PDF Accessibility
Adobe Digital
Accessible Content Specialist
Contented
Azure DevOps
Coursera Project Network
ServiceNow ITSM Processes
Udemy
AI credentials
AI Fundamentals
Google
AI for Brainstorming and Planning
Google
Generative AI Production Tools (Gemini, Claude, ChatGPT, Jasper AI)
Coursiv
AI Security, Governance & Compliance
Udemy
In the documentation community
I contribute to The Good Docs Project and take part in the Write the Docs community—sharing ideas around accessible templates, Docs-as-Code practices, and better ways to deliver knowledge.
A good place to begin